Role
Duties & Responsibilities
- To recruit, train and coach Executives & merchandisers to achieve KPI
- Build rapport with clients and retail store personnel.
- To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
- To discipline and spot check field personnel and outlets ( Field audit )
- Monthly meeting with Clients on operations issue, effectiveness and OOS
- Meeting with Client on merchandisers / outlet issues
- Submission and completion of all reports timely and accurately
- Co-ordinate with both internal and external customers on all operation issues in the assigned area
- Set-up and update Standard Operating Procedures / Processes ( SOPs)
- Sharing of reports analysis, trends monitoring & insights and market intelligence findings
- Manage ad hoc projects & manpower allocation
- Ensure team execution excellence in following; promotion compliance, homeshelf compliance, vision score card, MSL SKU, attendance and POSM summary
- Conduct monthly merchandising meeting
- Identify in-outlet opportunities, solve escalated issues and propose action plans
- Preparation of visit itinerary, POSM distribution, adhoc project
- Submission for team’s payroll documents (incentive & claims)
- Managing Sales team ( RSE/KASR) for Reckitt team
- Monitoring BCL and GP for Reckitt
- Assistant to Associate Director / Operations Director in managing the team for operations efficiency and effectiveness
- Trainer for internal team