Closing Date : 30/09/2020

Food & Coffee Operations Consultant


Duties & Responsibilities

  • To analyse and consolidate findings, provide improvement recommendations and liaise with COMPANY person-in-charge (Food & Coffee team) on a frequent basis.
  • To have strong business acumen and be able to provide sales consultation to retailers on where the performance gaps are based on data-driven insights followed by steps on how to turnaround sales performance on site to be able to be on a growth trajectory.
  • Preparation of new site openings which includes briefing retailers on the opening procedures & checklists
  • Closely monitor sales performance of all sites and always have a plan on how to drive sales in a timely and measurable manner.
  • Training for new sites & Refresher training for new staff
    • Conduct Crew Foundation Training and organize Food Handler’s Training at the Academy for new sites
    • On-site coaching of retail outlet site staff on proper baking, food preparation and food safety which complies to local regulatory requirements
  • Site Visits:
    • Analyse site performance to determine area for improvement (Review by sales vs target)
    • Conduct site visits that have been properly scheduled, and produce site visit reports.
    • Walk about & observe current operations to ensure food safe practices & housekeeping are adhered to, food preparation is carried out per SOP, POSM and promotions are executed & planogram compliance
    • Quarterly Audits using Operations Excellence Store Visit format, which findings is reported back to the Food & Coffee team including S&O team, covering:
      • Site’s documentation including temperature logs, pest control, allergens, halal certs etc
      • Personal hygiene of site staff preparing food
      • Equipment cleaning & maintenance
      • Product preparation & display
      • Inventory management
      • Service steps and product knowledge of site staff
      • Coffee SOPs
      • Share observation/audit/performance results with Shell retailer & discuss areas for improvement
  • Food & Coffee Sales achievement within area of coverage versus annual target assigned.
  • Site visit according to schedule (90% visit on time & 100% visit within the quarter)
  • On time reporting (with photos) & update to COMPANY’S representative (100% submission) within five (5) working days after the site visit.
  • Weekly update on key areas (to be determined by COMPANY from time to time) to be submitted by every Monday morning.
  • Example of key areas: Out of stock, promotion execution, replicate opportunities etc.
  • Operations improvement based on audit (Average 95% audit score)

Job Requirements

  • Must have strong sales experience of at least 1-2 years (Account Managers/Territory Managers/Sales and Operations Managers or Key Account)
  • Diploma certification in Hospitality, Retail, Sales & Marketing, International Business, Account Management or related discipline.
  • Aware of the Food and Beverage (F&B) business operations or is willing to learn.
  • Possess own transport and willing to travel.
  • Demonstrate fluency in the local language and ideally in English, and Bahasa Malaysia, both written and spoken
Personal Attributes & Characteristics
  • Self-motivated
  • Coaching Skills
  • Result Driven
  • Interpersonal skills
  • Detail-Oriented
  • Time Management skills
  • Team player
  • Problem solving
  • Analytical thinking
  • Strong communication and negotiation skills
  • Ability to behave and interact professionally with retailers