Roles & Responsibilities:
- Greet and welcome walk-in customers.
- Handle check-in/check-out of devices forr epair or servicing.
- Answer inquiries about Huawei products, warranty, and services.
- Update customers on repair progress, charges, and timelines.
- Handle complaints politely and escalate issues when needed.
- Administration & System Work
- Register service orders in Huawei’s system.
- Ensure documents (warranty cards, invoices, receipts) are correct.
- Coordinate with technicians and back office for smooth service flow.
- Maintain cleanliness of front desk and waiting area.
- Assist with basic sales (e.g., accessories, warranty extensions).
- Keep daily reports on customer cases.