Key Responsibilities:
1. Business & Client Management – Strengthen Relationship with business partners and customers and to expand the business further
· Oversee the end-to-end management of key client accounts, ensuring high service standards and client satisfaction.
· Develop and maintain strong relationships with clients, acting as the primary contact for business discussions and escalations.
· Identify new business opportunities and work on expanding existing accounts to drive revenue growth.
· Ensure contractual agreements and KPIs are met for all managed accounts.
· Stay up to date with industry trends and competitors activities.
2. Winning new business together with BD.
· Coming up the right structure and service for client brief
· Conducting Motion Study and providing timely information to BD for winning new contracts
· Doing the initial Routing for the project and kicking off project with the team
· Gantt Chart Flow for winning projects
2. Operational Excellence & Merchandising Management – Continuous plan and execute operational strategies
· Work closely with the Operations team to optimize merchandising strategies and execution across various retail channels.
· Monitor and analyze field performance, ensuring efficient allocation of resources and coverage.
· Provide clear objectives for operation team.
· Oversee and managing performance metrics for the team, ensuring efficiency and high productivity.
· Conduct field visits to mentor field personnel at all level, including regions to have an understanding of market conditions.
· Implement process improvements to enhance productivity and cost efficiency.
· Assist project leads to address issues and challenges.
3. Strategic Planning & Performance Management – Maintain and deliver quality servicing standards
· Develop and execute strategic initiatives to support the company’s business objectives.
· Track and report key performance metrics, identifying areas for improvement.
4. Leadership & Team Development – Provide leadership & guidance to the Operation
· Lead, mentor, and develop a high-performing team, ensuring alignment with business goals.
· Collaborate with cross-functional teams to ensure seamless execution of client projects.
· Foster a culture of accountability, continuous improvement, and innovation within the team.
· Identify training needs of new OM/OE on board.
· Ensure operation staff receives proper and adequate training on areas that are relevant to their position and role.
· Set career progression for the team
5. Financial & Budget Management
· Work with the finance team to oversee budget planning, cost management, and profitability analysis for key accounts.
· Ensure financial targets are met while maintaining operational efficiency.
6. Preparation of monthly and other scheduled reports
· Provide insights through data analysis to improve decision-making and drive operational efficiencies.
· Ensure completion of reports are delivered on time.
· Ensure accuracy of data
7. To carry out all other duties as may be assigned by the CEO from time to time
REQUIREMENTS:
Good interpersonal skills
Good communication skills
Good planning and organisation skills
Customer management skills
Good problem solving skills & Decision making skills
Committed and result driven
Willingness to work long hours
Willingness to travel
Creative
SPM/Diploma holder/University graduate
Min 10 yrs working experience – in sales/FMCG, with at least 5 years in leading a team
Fluent in Bahasa Malaysia & English
Other languages/dialects – spoken