Duties & Responsibilities
- Provide consultation on product and services
- Document and upload sales transactions for non-promoter stores
- Demonstrate service vision
- Manage operations for service excellence
- Manage a diverse service environment
- Coach for service performance
- Establish relationships for customer confidence over multiple customer touch points
- Manage service quality and customer satisfaction
- Supervise retail operations
- Monitor stock inventory availabilities
- Assist in POSM deployment, LDU, Dummies and upload into RMS system
- Update store image into RMS system
- Coordinate in store construction, store image upgrade development activities
- Monitor visual merchandising presentation
- Coordinate deployment of merchandising display, LDU, Dummies, fixtures and gifts with dealers
- Conduct Retail Mapping Exercise
- Provide market competition information
- Monitor operations of roadshows, promotions and/or events
- Lead and motivate team to contribute to productivity improvement and innovation
- Implement productivity and innovation initiatives
- Monitor the implementation of productivity and innovation initiatives
- Attend to customer queries related to product knowledge, stocks issues and merchandising
- Generate ideas that may potentially contribute to productivity improvements and innovation
- Supervise promoters
- Develop team cohesiveness
- Build team capability
- Lead team decision making
- Build and maintain strong relationship with dealers and partner
- Provide operations and manpower support