Closing Date : 31/03/2020

Operation Executive / Operation Manager


MYR 3,500.00  to  MYR 7,000.00

Summary of Principal Job Responsibility:

Responsible for managing the Nationwide Team Leaders and Field Force Staff. Furthermore, to manage the overall operations to ensure the effectiveness and successful management of field force, productivity, quality control and safety measures as established and set for the Operations Department.

Job Duties and Responsibilities:

  • Conduct weekly / monthly merchandising brief, meeting,refresher training
  • Cascade information & as key liaison personnel with Team Leader
  • Supervise & coach team leaders
  • Support team leader in training & coaching new merchandisers
  • Compile regional reports, cross check & ensure accuracy
  • Interview & recruit team leaders & merchandisers
  • Ensure various daily / weekly / monthly deliverable of Admin are achieved
  • Conduct Internal audit on merchandising quality
  • To recruit, train and coach Executives & merchandisers to achieve KPI
  • Build rapport with clients and retail store personnel.
  • To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
  • To discipline and spot check field personnel and outlets ( Field audit )
  • Monthly meeting with Clients on call effectiveness and OOS
  • Meeting with Client on merchandisers / outlet issues
  • Submission and completion of all reports timely and accurately
  • Co-ordinate with both internal and external customers on all operation issues in the assigned area
  • Set-up and update Standard Operating Procedures / Processes( SOPs)
  • Sharing of reports analysis, trends monitoring & insights and market intelligence findings
  • Manage ad hoc projects & manpower allocation
  • Ensure team execution excellence in following; promotion compliance, homeshelf compliance, vision score card, MSL SKU, attendance and POSM summary
  • Identify in-outlet opportunities, solve escalated issues and propose action plans
  • Preparation of visit itinerary, POSM distribution, adhoc project
  • Submission for team’s payroll documents (incentive & claims)

Job Requirements:

Min. STPM / Diploma Holders / University Graduates
Work Experience:Experience working in FMCG industry at hypermarket chains with Sales & Operation experience
Minimum 1 year for Operations Executive & 5 years for Operations Manager
Language Proficiency:English, Malay & Mandarin. Other language command would be an added advantage.
Preferred Age Group: 25 to late 30 years old

Personal Attributes & Characteristics:

  • Committed and Result Oriented
  • Good people management skills
  • Must be willing to travel
  • Aggressive
  • Fast – learner
  • Process-driven


  • Computer literacy
  • Able to analyze and proactive to resolve issues
  • Good Communication skills
  • Possess Leadership skills
  • Good Interpersonal Skills
  • Customer Management Skills