Summary of Principal Job Responsibility:
Responsible for managing the Nationwide Team Leaders and Field Force Staff. Furthermore, to manage the overall operations to ensure the effectiveness and successful management of field force, productivity, quality control and safety measures as established and set for the Operations Department.
Job Duties and Responsibilities:
- Conduct weekly / monthly
merchandising brief, meeting,refresher training
- Cascade information & as
key liaison personnel with Team Leader
- Supervise & coach team
leaders
- Support team leader in training
& coaching new merchandisers
- Compile regional reports, cross
check & ensure accuracy
- Interview & recruit team leaders
& merchandisers
- Ensure various daily / weekly /
monthly deliverable of Admin are achieved
- Conduct Internal audit on merchandising quality
- To
recruit, train and coach Executives & merchandisers to achieve KPI
- Build
rapport with clients and retail store personnel.
- To
ensure the operation excellence of the field personnel and carried out
effectively and efficiently.
- To
discipline and spot check field personnel and outlets ( Field audit )
- Monthly
meeting with Clients on call effectiveness and OOS
- Meeting
with Client on merchandisers / outlet issues
- Submission
and completion of all reports timely and accurately
- Co-ordinate with
both internal and external customers on all operation issues in the assigned
area
- Set-up and update Standard Operating Procedures / Processes( SOPs)
- Sharing of reports analysis, trends monitoring
& insights and market intelligence findings
- Manage ad hoc projects & manpower
allocation
- Ensure
team execution excellence in following; promotion compliance, homeshelf
compliance, vision score card, MSL SKU, attendance and POSM summary
- Identify
in-outlet opportunities, solve escalated issues and propose action plans
- Preparation
of visit itinerary, POSM distribution, adhoc project
- Submission
for team’s payroll documents (incentive & claims)