RoleDuties & Responsibilities- Ensure operations efficiency and effectiveness - Owner of region performance assigned under the Operations Manager (each OM is assigned 2 or 4 region depending on the number of Select & Kedai under the region) - Focal for area operational excellence & sales target - Build rapport with clients and retailers - Liaise with SHELL personnel - Conduct monthly review with team on performance and identify area for improvement - Conduct monthly review with SHELL S&O team as well as Ops Ex team for region performance and identify gaps & opportunities - Lead trainer for the operations team - Second level review for team report - Manage 1st level appeal by retailer for audit - Analysis & compilation of market intelligence - Identify in-outlets opportunities, solve escalated issues & propose plans - Deploy & ensure compliance of SOP - Manage ad hoc request & manpower allocation - Approval of itinerary, & recruitment for the team - Consolidate reports for General Manager
Job Requirements- Diploma / Degree - Min 3 to 5 years as a Manager - English, Bahasa and Mandarin - a) Self-motivated - b) Result Driven - c) Interpersonal skills - d) Detail-Oriented - e) Time Management skills - f) Team player - g) Problem solving - h) Analytical thinking - i) People management - j) Leadership skills - Above 28 years old - a) Proficient in Microsoft office - b) Willing to travel - c) Able to work under tight deadline
Spoken Language: Malay, English, Mandarin
Written Language: Malay, English, Mandarin