Closing Date : 31/10/2021

Operations Manager



Duties & Responsibilities
- Ensure operations efficiency and effectiveness
- Owner of region performance assigned under the Operations Manager (each OM is assigned 2 or 4 region depending on the number of Select & Kedai under the region)
- Focal for area operational excellence & sales target
- Build rapport with clients and retailers
- Liaise with SHELL personnel
- Conduct monthly review with team on performance and identify area for improvement
- Conduct monthly review with SHELL S&O team as well as Ops Ex team for region performance and identify gaps & opportunities
- Lead trainer for the operations team
- Second level review for team report
- Manage 1st level appeal by retailer for audit
- Analysis & compilation of market intelligence
- Identify in-outlets opportunities, solve escalated issues & propose plans
- Deploy & ensure compliance of SOP
- Manage ad hoc request & manpower allocation
- Approval of itinerary, & recruitment for the team
- Consolidate reports for General Manager

Job Requirements
- Diploma / Degree
- Min 3 to 5 years as a Manager
- English, Bahasa and Mandarin
- a)    Self-motivated
- b)    Result Driven
- c)     Interpersonal skills
- d)    Detail-Oriented
- e)    Time Management skills
- f)      Team player
- g)    Problem solving
- h)    Analytical thinking
- i)      People management
- j)      Leadership skills
- Above 28 years old
- a)    Proficient in Microsoft office
- b)    Willing to travel
- c)     Able to work under tight deadline

  Spoken Language:  Malay, English, Mandarin

  Written Language:  Malay, English, Mandarin