Role

Duties & Responsibilities

• Ensure operations efficiency and effectiveness
• Owner of region performance assigned under the Operations Manager (each OM is assigned 2 or 4 region depending on the number of Select & Kedai under the region)
• Focal for area operational excellence & sales target
• Build rapport with clients and retailers
• Liaise with SHELL personnel
• Conduct monthly review with team on performance and identify area for improvement
• Conduct monthly review with SHELL S&O team as well as Ops Ex team for region performance and identify gaps & opportunities
• Lead trainer for the operations team
• Second level review for team report
• Manage 1st level appeal by retailer for audit
• Analysis & compilation of market intelligence
• Identify in-outlets opportunities, solve escalated issues & propose plans
• Deploy & ensure compliance of SOP
• Manage ad hoc request & manpower allocation
• Approval of itinerary, & recruitment for the team
• Consolidate reports for General Manager

Job Requirements

• Diploma / Degree
• Min 3 to 5 years as a Manager
• Fluent in English and Bahasa Malaysia
• Above 28 years old
  
• Proficient in Microsoft office
• Willing to travel
• Able to work under tight deadline
  

Personal Attributes:

• Self-motivated
• Result Driven
• Interpersonal skills
• Detail-Oriented
• Time Management skills
• Team player
• Problem solving skills
• Analytical thinking skills
• People management
• Leadership skills

Back Apply